facebook_pixel

Mad Toto – Shipping & Returns Policy

Shipping & Returns Policy click here
Terms & Conditions click here
Privacy Policy click here
Affiliate Terms click here

At the MadToto.com we strive to provide our customers with the highest quality customer service and support. We have provided our shipping and return policy below. Should you have any questions please feel free to contact our offices at (855) MADTOTO.

Shipping Policy

• Most orders placed before 1PM Central Time will ship the next business day.
• Orders ship daily, Tuesday – Friday. Orders placed outside this timeframe will ship on the next eligible day.
• If the order is unable to be processed and shipped the next day and is listed as “In Stock” the order will ship within 48 hours from time of order.
• Orders placed during Love Labs, LLC determined holidays and / or tradeshows will ship out the first day a staff member returns to the office.
• All orders placed on Friday after 1PM are shipped Tuesday or the next business day if a holiday is the next day.
• Customer has 3 business days to report any missing or damaged parts from date of receiving any merchandise.
• Shipping Time is calculated in BUSINESS DAYS, not including Saturdays, Sundays, and/or FEDEX/UPS/USPS shipping holidays.
• MadToto.com reserves the right to refuse any order for any reason.

Damaged / Lost / Delayed Shipments

MadToto.com is not responsible for items that are damaged, or lost by the shipping company, or “carrier” (FedEx, UPS,USPS). All shipments are fully insured with the respective carrier. Carefully inspect all products and packaging upon receipt and bring any damage to the carrier’s attention. If necessary, purchaser should alert the carrier and MadToto.com that a claim needs to be filed for that shipment. Once a claim is approved and processed by the carrier, our shipping department ships out a replacement or refunds the purchase price. MadToto.com has no control over the timeliness of the shipments once released, and cannot be held responsible for any delays caused by the carrier. If necessary, MadToto.com will aid in the filing of an appropriate claim with the carrier in the event of loss, damage, or shipping delay.

Non Defective Returns

• Must contact our offices within 15 Days of date of purchase. We do not accept Non Defective returns after 15 days. No exceptions unless authorized before purchase.
• Must have a valid Return Authorization Number. To get a Return Authorization Number please contact our offices at 855-MADTOTO.
• Post mark returns within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department.

Defective Returns

• Must contact our offices within 30 Days of date of purchase. We do not accept Defective returns after 30 days. No exceptions unless authorized before purchase.
• Must have a valid Return Authorization Number. To get a Return Authorization Number please contact our offices at 855-MADTOTO.
• Post mark all returns within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department.
• Replacements for all defective purchases are shipped upon receipt of damaged goods.

Credits are posted to the appropriate account within 14 business days of receipt of equipment. Mail packages to the address below with the Return Authorization on the outside of the box.

Love Labs, LLC
Attn: Returns
2546 Irving Blvd
Dallas, Texas 75207