Privacy Policy || Terms & Conditions || Shipping & Returns

Information We Collect

We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about products, services, and promotions.

Who We Are
Love Labs, LLC is the owner and operator of this website (madtoto.com), and the parent company of Mad Toto. Our mailing address is 2546 Irving Blvd., Dallas, Texas 75207. You can call us directly at (214) 887-0505, or toll free at (855) MAD TOTO. You can email us through the contact forms on this website, or by emailing us at sales@madtoto.com.

Your Account
When you place an order, we will ask you to set up “your account,” which includes your name, e-mail address, mailing address, and possibly credit card number and expiration date (depending on payment method). Credit cards and other payment methods are used for processing, and are not stored on our servers. Using your account information, we will send you communications that we believe are relevant to you, including order statuses and tracking information, as well as coupons and promotions. If you prefer not to receive optional emails or other communications from us, you may adjust your account to prevent such communications by emailing us at sales@madtoto.com. If you would like to review or revise the information we have in your account, you may access such information by filling out the forms located at the bottom of this page.

Customer Reviews, Testimonials & Comments

We are pleased to hear from our customers and welcome your comments regarding our products. Customer Reviews & Testimonials allow other customers to see what you think about a product or products. You can submit your testimonials at http://madtoto.com/contact-mad-toto/toto-testimonials/post-your-testimonial/ or by email sent to web@madtoto.com, for inclusion on our testimonials page. You can also leave reviews for specific products on each products specific page.

Comments are available on many of our blog posts as well. We allow you the option of sharing your review, comment or testimonial anonymously – real names are not required, and email addresses are not published. When visitors leave comments, reviews or testimonials on the site we, collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your Gravatar profile picture is visible to the public in the context of your comment.

Media
If you upload images to this website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. If you do not remove this data from your images before uploading, we cannot prevent other users from accessing this data.

Information From Third Parties
If we receive updated account information from third parties, we may revise your account for you so that we can efficiently process your orders, deliver your packages or otherwise communicate with you. For example, we may receive customer information from our shipping providers or from 3rd party payment processors.

Other Information You Provide

We collect additional information that you choose to give us. For example, you provide information to us when you complete surveys or contest entry forms, sign up for special discounts or coupons, communicate with us by email, phone or otherwise, provide product reviews, or provide alternative / corrected delivery addresses.

Sharing Your Information With Third Parties
We protect all of your information against unauthorized access or release. Mad Toto will not share your information with ANY 3rd party without your express consent, with the exception of 3rd party payment processors and shipping service vendors, where applicable.

Cookies

To personalize and enhance your browsing and shopping experience, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer’s hard drive. We use cookies to let us know that you are a prior customer and to retrieve certain information previously provided by you to us, so that you do not need to re-enter this information every time you shop at the site. Cookies are not used to access information entered on the secure server. This information can be accessed only when you enter your name and password. If you choose to configure your browser to remove or reject our cookies, you will not be able to make purchases from our Web stores or take advantage of many of our features.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Unsolicited E-mail (SPAM)

Your privacy is very important to us. Be assured that we do not sell or distribute our customer list to third parties. You should be aware, however, that unscrupulous marketers can sometimes “harvest” your email address directly from your computer or another person’s address book or even obtain your email address through programs that automatically search web pages and email traffic for email addresses. Our mailing lists feature double opt-in protection, and every mailing list email contains a link at the bottom to revise or unsubscribe.

Automated Emails
Our website contains several features that will trigger an automatic email to you. These features are only activated if you have provided your email address on our site, and are only triggered by specific actions (i.e. adding items to your cart and not checking out, or purchasing items from our store). You may be automatically sent coupons for future purchases, or requests for reviews of products you have purchased. These emails are not recurring, and you will not be added to our regular mailing lists unless you specifically request to be added. You can always remove your personal information from our database using the forms at the bottom of this page.

Linked Web Sites / Embedded Content

Our Web stores may contain links to and from other sites operated and maintained by separate companies. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors. The privacy policies of these sites may differ from our policy, so you should always review the privacy statement of each linked Web site you visit.

Analytics
We use Google Analytics to track user activity on our site. This includes pages visiting and links clicked, and well as purchase activity. You can opt out of Analytics tracking in our Privacy Preferences Center.

How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information provided in their your profile. All users can see, edit, or delete their own personal information at any time (except they cannot change their username). Website administrators can also see and edit that information, with the exception of passwords. This information is kept indefinitely.

Purchase records are stored indefinitely, minus any payment information. If you choose to delete your data, your purchase records will be anonymized.

Analytics data is stored on Google’s servers, and is stored for 2 years.

What Rights You Have To Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data
Visitor comments may be checked through an automated spam detection service. Payment processing is sent to USAEPay, Stripe, or PayPal, depending on your payment method. Analytics data is sent to Google.

Your Consent
By using our Web site, you consent to the collection, use, and disclosure of information in accordance with the terms of this privacy policy. We reserve the right to modify or amend this policy at any time. If we ever change our privacy policy, we will post any changes on this page or send you an email so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. Unless we clearly state otherwise, the changes to our privacy policy will affect only the information we collect after the effective date of the change.